We target and achieve improvements of 20% to 40%

Process Excellence

WDScott is in the business of helping our clients achieve operational excellence without the need for significant capital expenditure. We will do this by working closely with your internal teams to align your strategies, operations, processes and the work of your people to achieve optimal outcomes.

Our clients tell us that we are different to other specialists. What sets us apart are the skills and experience to take a holistic, strategy-driven approach, ensuring that process improvement efforts are focused on the areas that will yield the best outcomes.


We also take great pride in transferring our knowledge and equipping your people with the tools and abilities to sustain an ongoing process-improvement capability. Through this approach, we can make a substantial difference to the effectiveness and operating efficiency of most organisations. Typically, we target and achieve improvements in effectiveness, service and efficiency of 20-40% with minimal investment in information technology systems.


When our clients want to improve their business performance and strive for process excellence, we focus on their purpose, process, and people. 



We can help you to develop a tailored process model aligned with your vision and strategy, develop targets for process transformation and create a structure for process management based on your customer value chains.


We can help you to select and apply appropriate process improvement tools, develop an implementation framework through which tools and methods will be applied, and develop a process management capability.


We can help you to release the potential in your people through lean collaborative approaches, equip your people through structured training and certification programs, work with leadership to empower people to take responsibility for improvement and support the development of a continuous improvement culture.


We can help you to realise business performance improvements and create a discipline of measurement across the dimensions of:

  • Customer experience
  • Efficiency
  • Effectiveness
  • Service levels 
  • Risk



We offer the following process excellence services:

  • Strategy implementation
  • Business process improvement (BPI)
  • Lean consulting and Lean Six Sigma consulting
  • Lean facilitation and training
  • Accelerated improvement workshops
  • Business process modelling and management
  • Programme and project management, including benefits realisation
  • Portfolio, programme, and project management offices (PMOs)
  • Business analysis
  • Cost analysis and reduction
  • Change management
  • Executive coaching
  • Workshop facilitation
  • Customer touchpoint mapping


Methodologies and Frameworks

In the area of Process Excellence, we draw on proven strategic and analytical frameworks (including our own proprietary processes), selected and tailored to meet your needs. These may include:

  • WDScott Logical Process Model
  • WDScott Lean Operations Framework
  • Lean Six Sigma
  • Scrum and other Agile approaches
  • UK Cabinet Office (formerly UK Office of Government Commerce) methodologies, including:
    • P3M3TM for maturity assessment
    • Managing Successful Programmes (MSP) for programme management
    • Managing Benefits for benefits realisation
    • PRINCE2TM for project management
    • P3O for implementing portfolio, programme, and project management offices (PMOs)


Business Process Improvement Program

The Business Process Improvement (BPI) program was an essential investment to ensure agility and efficiency are developed so our client can fully leverage future opportunities as they arise, while simultaneously...



Enterprise Business Management System

A Federal Government Department required a major upgrade to their personnel management program. The reform program included the provision of technology solutions, business analysis, process improvement...



Improving Service Performance through Process Excellence

WDScott identified significant opportunities to improve service performance and established annual cost savings potential in the order of $40 million...


Peta Guy

Managing Partner

Peta’s experience spans programme and project management, audit assurance, business change adoption, stakeholder engagement, training, and strategic communication…

Jon Meyers

Associate Partner

Jon leads the Process Excellence service line. Jon is a process improvement specialist with extensive experience in Lean management and continuous improvement...