Our client is a leading personal lines insurer whose performance has consistently outstripped its peers over the past 5 years, based on industry benchmarking. Over that period, the organisation has undertaken a comprehensive transformational journey, and WDScott has been a driver at each stage in that journey.
The overall transformational journey has involved four discrete steps:
Over the six year period, WDScott provided our client with project specific support as well as advice and support in the establishment and ongoing operation of the Performance Improvement Office (PIO). The total investment made by our client was in the order of $2.2 million for a benefit over the same period of $17 million, the vast majority of which is recurring.
WDScott has transferred skills and knowledge to our client over the past six years. This is most evident in the ongoing work of the PIO. This PIO team, which numbers approximately 25 staff members, has added significant value to the Insurance division and has now also expanded their scope to wider Group activities.
"WDScott provided us with a real world focus that generated immediate benefits through systems that we have now integrated into our business as usual operations. A repeatable process of 'measure, coach and improve' has generated simplified systems and successfully driven staff satisfaction, ultimately leading to a genuine Operational Excellence outcome for our members."Chief Executive Officer