The Department was faced with the challenges of rising customer expectations, reduced budget allocation, the need to revitalise frontline services and reduce red tape whilst meeting increased service delivery goals. They needed a consulting partner that could help develop a sustainable business improvement capability in critical areas whilst achieving targeted improvement goals across selected processes.
WDScott built respect, trust and a long term relationship with the client by discerning genuine needs, providing advice drawn from relevant experience and delivering value for money consulting, facilitation and coaching services. Our services included:
A program identified over 20 major improvement initiatives exceeding targeted objectives, typically achieving greater than 60% reductions in cycle time and increases in service levels and growing a team of over five certified internal Lean practitioners. The program achieved a Return on Investment (including internal costs) of 175% in 18 months and won an Excellence Award in 2013.
The program achieved a Return on Investment (including internal costs) of 175% in 18 months and won an Excellence Award in 2013.