CASE STUDIES
Case 1: Life, Investments, Health, Banking
Following a substantial restructuring it became evident to management there was an urgent requirement to reduce its operating costs by a minimum of 10%...read on
Case 2: Retail and Business Bank
Management had recently completed a substantial restructuring of the retail and business banking operations bringing much of the activities formally undertaken in branches into central locations...read on
Case 3: Leading Building Society
Management had a concern that the cost of processing mortgage applications was too high...read on
Case 4: Life and Pensions
New senior management of this major life and pensions were concerned that the historic performance of the business had been unsatisfactory...read on
Case 5: General Insurance Business
Profitability was being eroded with operational performance no longer being able to be subsidised by ‘Investment Income...read on
Case 6: Consolidation and Commercialisation of Centres
Using the Process Architecture to template the best centre the team found it could improve its operation unit cost by over 40%...read on
Case 7: Leading Pensions Business
Management had conducted a broad review all of their operations and had decided that the cause of the importance of pensions and some background concerns as to potential profitability problems ...read on