• Principles
• Steps
• Critical Success Factors

PRINCIPLES

Steps

There are seven steps which work, but only if they are executed rigorously and in sequence.

1. Determine direction including the total system in which the enterprise participates.
2. Understand the segments taking a ‘customer back’ view and their tangible and intangible decision criteria of the various customers.
3. Model the various entities involved in the total system using a standardised process structure and undertake dependency analysis
4. Define ‘As Is’ processes
5. Undertake analysis and design is conducted at 3 levels (strategic, internal architecture and operational) using standard logical templates. An ‘As Is’ physical and logical analysis is completed. Design the implementation approach in series of value creating waves.
6. Implement in an holistic manner
7. Once the new processes have been introduced and stabilized attention is directed toward their continuous improvement.