KNOWLEDGE
Knowledge Management
- As a result of this broad engagement experience the WDScott Case Library includes some hundreds of cases, providing precedents and learnings for applications such as:
- New business design and existing business redesign including new product strategies and new market entry
- Fundamental redesign of the customer experience
- Redesign of management, marketing, relationship management, sales, set-up, servicing and processing, support and shared processes
- Outsourcing and in-sourcing optimisation frameworks; design of value creating ‘Shared Services’ centres including contact centres
- Optimal technology interventions including system strategies and specification
- Activity based costing, channel profitability and cost management
- Application of experimental design and industrial engineering methods
- Process control and measurement (including 6-sigma programs)
- Improved sales and service effectiveness, including models for advice-based businesses
- Value design and management models
In the hands of experienced WDScott and client teams, this knowledge base helps provide specific and effective outcomes to clients; faster and at lower cost than our competitors.